Service at Langzauner:
The competence you need for efficient plant operation

Langzauner provides an extensive range of services for smooth, efficient plant operation at our customers. Whether troubleshooting faults, ordering spare parts or scheduled maintenance – our service team is on hand to support you in every situation and provide sustainable solutions.

Service offerings at Langzauner

Langzauner’s worldwide service has been developed to meet the needs of our international customers. We combine short response times and problem-solving skills with offers for future-proof plant operation on volatile, international markets.

Team Mitglieder

Reinhard Berger

Service

Raphael Fellner

Service

+43 7765 231 800

support@langzauner.at

SELECT THE SERVICE AREA THAT INTERESTS YOU:

TROUBLESHOOTING: Problem-solving expertise at Langzauner

Fernwartung Service

Whether troubleshooting the plant or problems with the product quality – our service team is on hand to assist you and provide a quick, efficient solution:

The hotline to the solution

You can tell our service team about your problem over the phone or by email. The following points are important for quick processing:

Your plant’s serial number
A description of the fault with photo/video: When does the fault/malfunction happen and in what context?
Your plant’s remote maintenance route should always be online in order to ensure a stable connection for remote access.

NOTIFICATION BY EMAIL
USING THE SERVICE HOTLINE

Analysis & problem-solving

A software engineer from our service team starts by using remote access to analyze your plant’s problem. If necessary, parameters such as temperature change and pressure build-up can also be recorded. This process enables the source of the error to be located quickly (software, electrical or mechanical cause). Ideally, the problem can be resolved via remote access. If an on-site service call is required, it will be scheduled for you as soon as possible.

At Langzauner, we don’t burden our customers with a ticket system. – You are always in direct contact with your problem-solving partner and informed about the procedure.

MAINTENANCE & INSPECTION: PROVIDING FOR LONG LIFE-CYCLES

Wartung und Inspektion The annual plant maintenance and inspection includes a complete inspection of the machine by our service engineers:

Mechanical functional testing
Safety cycle measurement
Wear parts examination

After the inspection and maintenance, you’ll receive a Langzauner inspection logbook containing all the comments and notes made by our engineers. The test sticker indicates the next due maintenance date for your plant and shows that your plant is in tip-top condition in case your customers carry out any audits.

Service agreements improve the ability to plan and make preferred appointment dates possible in order to coordinate maintenance tasks with service shutdowns in your business. With annual plant maintenance, you’re investing in a maximum lifespan for your Langzauner press and in trouble-free plant operations.

SEND YOUR INQUIRY

SERVICE LEVELS AT LANGZAUNER

Whether hydraulic or air filters, valves, electrical spare parts, heating elements or temperature sensors – the Langzauner spare parts service ensures the prompt replacement of wear parts. We are your partner for the procurement of spare parts for your Langzauner special-purpose machine:

When placing your order, please have the serial number of your plant to hand so that we can provide you with specific information about the respective spare part.

SEND SPARE PARTS INQUIRY
CALL THE SERVICE HOTLINE

Langzauner stands for short processing and response times in its spare parts service. As a special machine builder, we construct a wide range of plant types according to customer requirements and we therefore design the spare parts service individually with each customer.

We offer the development of a customized spare parts package for your plant to ensure maximum availability. Thanks to a good network of suppliers and a high level of in-house production, we can also offer the fastest possible spare parts procurement for specific components.

PLANT RELOCATION & RETROFIT: FUTURE-PROOFING YOUR INVESTMENT

Umbau - Retrofit Whether you’re relocating your Langzauner special-purpose machines to another location or retrofitting them to keep your plant up to date, our service team will develop the right solution for you:

Plant relocation: For our globally active customers, relocating plants to new sites is a regular issue. That is why we specialize in this service and support our customers throughout the entire relocation process:

Dismantling the plant
Transport (incl. logistics and customs plan)
Reassembling the plant at the new location
Recommissioning & training of personnel

To ensure optimal processes, the Langzauner project management team works closely with the service department to ensure a smooth relocation.

INQUIRY ABOUT RELOCATION

Retrofit: To keep your Langzauner plant up-to-date, a retrofit (modernization or upgrade) can be useful. The Langzauner service team offers control retrofitting and upgrades, e.g., for the digitalization of your systems. Electronic components for visualization or control components, for example, undergo particularly frequent modernization. In the area of retrospective digitalization, Langzauner offers perfectDATA a powerful tool for digital processes on the shop floor.

If you’re considering retrofitting, you can discuss and plan the project with our team. Jointly weighing up the options, pros and cons creates the best possible modernization solution for your production facilities.

INQUIRY ABOUT RETROFIT

TRAINING & PROCESS OPTIMIZATIONS: TOP SERVICES WITH LANGZAUNER

Training courses for plant operators & maintenance technicians as well as process optimizations let you work actively on maximum productivity and quality on your production line.

Training courses:
We offer training curses for plant operators and maintenance technicians as part of the commissioning of new plants as well as
customized training courses that focus on the needs of your personnel or your objectives.
We offer our customized training concepts around the world. We advance the know-how of your employees in a comprehensible, participant-focused, and educationally valuable way.

INQUIRY ABOUT TRAINING

Process optimization:
Process optimization as part of production support by our Langzauner software engineers enables the optimization of relevant plant parameters (e.g., temperature control, cycle and clock times). The common objective is discussed and worked on in a focused manner.
Even small adjustments in operating areas can be valuable for optimized processes. – Together we analyze the optimization potential and exploit it to the fullest!

INQUIRY ABOUT PROCESS OPTIMIZATION

Personal, committed, experienced: Service at Langzauner

You shouldn’t expect anything less from the service team at Langzauner. We know that our customers are often under great strain in daily business operations. So we take the strain off you by providing a customized service that can take on as many tasks as possible for you and quickly develop viable solutions.